No matter what you drive--sports car, family sedan, pick-up, minivan, or SUV,
when you go in for repairs or service, you want the job done right. Perhaps
years ago, a shade-tree mechanic whose only credentials were a tool box and
busted knuckles was enough. But today's high-tech vehicles need more ...
and today's quality conscious consumers demand more. The following advice
from ASE should take much of the guesswork out of finding a good repair
Don't just drop your vehicle off at the nearest establishment and hope for
the best. That's not choosing a shop, that's merely gambling.
Read your owner's manual to become familiar with your vehicle and follow
the manufacturer's suggested service schedule.
Start shopping for a repair facility before you need one; you can
make better decisions when you are not rushed or in a panic.
Ask friends and associates for their recommendations. Even in this
high-tech era, old-fashioned word-of-mouth reputation is still valuable.
Reward good service with repeat business and referrals. It is mutually
beneficial to you and the shop owner to establish a relationship.
If the service was not all you expected, don't rush to another shop.
Discuss the problem with the service manager or owner. Give the business a
chance to resolve the problem. Reputable shops value customer feedback and
will make a sincere effort to keep your business.